QM - QUALITY MANAGEMENT

QM stands for “quality management” (QM) and refers to the practices, processes and systems implemented with a management system to ensure and continuously improve the quality of services, products and operating procedures. The aim of quality management is to achieve and maintain the highest standards in terms of quality, efficiency and customer satisfaction.

We support you in complying with QM in your railway companies! 

We at Rail Services are your partner when it comes to the quality management system in your company! Do you need a partner who can support and advise you in the creation and maintenance of your QM system?

How can we support you in quality management?

• Assumption of the function of the responsible (external) project manager and contact person for the company vis-à-vis the responsible accredited body for all matters relating to the project to obtain certification
• Development of a quality management system in line with requirements on the basis of standard-compliant samples and templates
• Editing and creation of QM procedures and proposals for associated documents such as QM manual, forms, process descriptions, procedural instructions, work instructions, checklists, questionnaires, training plans, competence matrix, CIP list, legal register and the like to the extent required
• Preparation of application documents and support with the submission of applications to the accredited body
• Participation in a preliminary meeting with the accredited body on the basis of the documents approved by the client (= so-called stage 1 audit) and in the certification audit (stage 2 audit)
• Examination of all correspondence and documents of the accredited body and, if necessary, preparation of lists of measures to be processed and processing of any letters of improvement
• Preparation and implementation of an internal audit in the area of ISO 9001 incl. Preparation of an audit report

Quality management system - what is it anyway?

Here are some important features and aspects of a quality management system:

1. Quality policy and objectives: The organization develops a quality policy that reflects its commitment to quality and customer satisfaction. Targets are set in order to implement this policy and achieve the quality standards.
   
2. Process management: A QMS comprises the planning, implementation and control of processes that are used in the organization to produce or provide quality products or services.
   
3. Risk management: Risk assessment and management procedures can be integrated to identify and minimize potential quality problems.
   
4. Quality control and testing: The QMS contains procedures for monitoring and testing products to ensure that they meet quality standards. This can include inspections, tests and audits.
   
5. Documentation and records: All processes and procedures within the QMS are documented and recorded to ensure transparency and traceability.
   
6. Continuous improvement: A central principle of a QMS is continuous improvement. The organization regularly analyses its processes and results in order to identify and implement opportunities for improvement.
   
7. Customer satisfaction: Meeting customer requirements and ensuring customer satisfaction are at the heart of a QMS. Feedback from customers is recorded and used for improvement.
   
8. Training and qualification: Employees are trained and qualified to understand the quality standards and implement them in their work.
   
9. Compliance: A QMS can ensure that the organization meets legal and regulatory requirements.
   

• Context of the organization: This is where the organizational goals and the relevant internal and external factors are defined.
• Leadership: This is about the commitment of top management to quality management and the definition of quality guidelines and objectives.
• Planning: This section deals with the identification of risks and opportunities, the definition of quality objectives and the development of quality plans.
• Support: Resources, training and communication in quality management are dealt with here.
• Operations: This section deals with the implementation of processes and procedures to fulfill the quality objectives.
• Performance evaluation: This is where the performance of the QMS is monitored and measured.
• Improvement: This section defines how organizations take measures for continuous improvement.

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